This month, as part of people profile series, we're chatting to Simon Dupont, on of our regional sales coordinators to get a glimpse behind the scenes of the sales team.
Describe what it’s like to work at Ocura Healthcare Furniture in five words of less:
Interesting, great team spirit, satisfying,
What do you do?
I’m a Regional Sales Co-ordinator. That involves helping shape our sales activity and supporting the sales team to achieve its goals.
We spend a lot of time listening to our customers and discussing their requirements so that we have a deep understanding of their needs. This allows us to provide the best furniture for them.
Hospitals are such huge organisations how do you know where to start?
They have a clear structure, and it’s important to have a real understanding of what that is and make sure we align how we work with those processes.
What is it about selling hospital furniture that makes you want to go into the office each day?
Speaking to fantastic, caring people, every day. We find unselfish people doing unselfish and amazing things, every day.
Tell us a bit about your day to day routine.
I start early, arrive at 6am to work on admin and have meetings. Then I work on projects that help the sale team achieve. Most of my time is spent speaking to customers and also to colleagues across our different departments.
Have you always sold hospital furniture?
No. I previously worked for a company that sold air conditioning supplies to contractors. That seems like a long time ago, and I thoroughly enjoy working with the healthcare sector.
That’s quite a change, what’s the biggest lesson you’ve learned from making the move to Ocura?
That’s difficult to answer, its eye opening being in an industry which has care so much at its heart. Private and public healthcare both have their own ways of working, but the same desired outcome, which is caring for and healing unwell people.
What are the main challenges facing the furniture sector?
Everyone knows that the NHS has financial pressures, and it also has changed its structure significantly over the last few years. Keeping up with those changes and modernising our sector are two of our biggest challenges.
It’s a competitive market – what makes people go to Ocura rather than someone else?
Our customers tell us it’s because of the level of service across everything we do and also our real understanding of their challenges. It means we’re able to give them peace of mind – as well as a great deal of course!
What’s the next big thing?
We have a host of great new products to launch which is really exciting.
In addition to our recently launched wide-arm Colorado recliner chair and drop-arm Arvada patient chair we’re about to add a new treatment chair to our range this month and a new polymer bedside cabinet is also on its way.
Elsewhere, our express five day delivery service continues to grow and we’re always looking at how that can be developed.